F.A.Q

Getting Started

What is Pixel Preacher?

Pixel Preacher is a collection of high quality church content created to elevate your church service. We mainly focus on sermon series design packages meant to fully equip you with everything you need to create a visually compelling and spiritually stirring  sermon series. Every package contains graphics, videos, teaching templates, and more. In a nutshell, we are here to make you look good.

How does the Unlimited Membership work?

We provide two options for purchasing our projects. One is A La Carte: pay as you go. The other is our Unlimited Membership. You can pay yearly or monthly. You gain access to all of our projects for free. Anything on the site is free except for our Retitle Service, but you can receive 50% off. “But you said unlimited?” Yes, but this an additional cost is to cover the contract labor for editing the files on our end. Learn more about the Retitle option below. Our goal for the Membership is to bring an affordable and predictable option to as many churches as possible. You can cancel anytime.

When I Download A Series, What’s Included?

Each series includes the following graphics(1920×1080 300 DPI) in JPEG and PNG formats: Sermon series graphic, blank fullscreen and lower third graphics for teaching media, names, etc. as well as social media graphics(sizes vary).

Videos are included in MP4 format. 1920 x 1080. At least one bumper and one countdown is included. Music and sound effects are also embedded.

Photoshop Files and After Effects files are included. Adobe CC 2012 or later required.

A PDF with links to the fonts used. All fonts are free to download, but please adhere to each font’s usage agreement. This can typically be found on the font’s webpage

A detailed video tutorial walking you through each step of the editing process.

What is the Retitle Service?

If you find a series you like, but lack the resources, programs, or expertise to make edits to the series title and video text, we can help. The first step would be to email us and let us know you’re looking for a custom series retitle. You will receive a custom invoice based on these prices. For non-members, the Retitle Service cost is $349/series. For Members, $175/series. Once the payment is received, we will send you a form where you can submit the changes you need. Any text you see in the graphics and video can be customized. Once we receive your completed form, allow 5-7 days for us to complete the retitle. You will receive a download link to the customized graphics, videos, and project files. The Retitle Service only includes updating the text layers. It does not include changing colors, timing, or any other additional edits. We include 1 full screen name slide and 1 lower third name slate. Additional customized files would be additional costs. Send us an email at info@pixelpreacher.net to get started!

What are the software requirements for these packages?

In order to open the project files and make edits, you will need Adobe Photoshop CC 2012 or above. If you don’t have those, contact us and let’s see if we can help.

What is a Lower Third?

This is an image that is used on the lower third of the screen. Hence the name. Do you project a camera feed of your pastor onto a screen? Do you show his name or teaching slides? If you have the right equipment, you can overlay a Lower Third onto the image to display teaching notes or name slates. There are blank Lower Thirds for you to import into Photoshop or other design programs and add your information. See this video on our tutorials page for more information.

How do I search a video?

Searching is easy. We suggest you search by topic. So if your church is doing a marriage series, you may want to use words like: “Love, Marriage, Relationships, Husband, Wife”. While all of our projects have lots of tags, keep it simple and we are sure you will find what you are looking for. You can also click on our topics located at the bottom of each page.

Downloads

When will I receive my purchased package?

Upon purchase, you will receive an email within minutes that will contain a download link. Click that and the the download will begin automatically. You can also find a link under your account. The package will be contained in a ZIP file. Double-click that file to open and you’re all set! Maybe one day we can deliver it via drone…wouldn’t that be cool.

Can I distribute my purchased package to other churches?

Nope. If you know of another church that is in need of similar series packages, then please send them to our site. The Customer Agreement lays out all of the nitty gritty details associated with your purchase. Please follow them.

Can I share the files within our Church?

Yes! If you download a series package for your main services, but the High School ministry wants to do the series at the same time, then you can all share the same package.

There was a problem with my download, what do I do?

Uh oh. That’s not good. Throw your computer in the trash, maybe? No worries, contact us right away and we will help you get it sorted out. Please allow 6-10 hours for a response. We might be sleeping.

Packages

Where do I download fonts?

A Help File PDF will be included with the project. Open that PDF and there will be buttons that will direct you to where you can download the needed fonts. You will see 6 buttons, but not all of those will be active. Most projects will only need 2-4 fonts. If the project contains more than 6 fonts, there will be a separate PDF with more links. Contact us right away if you still seem to be missing a font.

How do I install font?

We have a video tutorial explaining this. Check it out here.

I need help with my purchased package, who do I talk to about this?

Contact us right away, we will do our best to answer your question. If it’s a question only the designer can answer, we will put you in direct contact with the them so you can resolve it together and cut out the middle man. You can also chat with us on our Chat Feature located in the bottom right of this screen. We are available most business hours EST.

Will the watermark go away on purchased videos?

Click your heels 3 times and spin around and they magically go away. Yes. All of your purchased files won’t contain any watermarks.

Do you offer a tutorial on how to edit the packages?

All projects contain a custom step-by-step video tutorial. This will be indicated on the product page. We also have an extensive tutorials page to help you with editing your project.

Can I post my purchased package on our website?

Sorry, no. The Customer Agreement does not allow redistribution of our series packages.

Can we use these files as promotion material?

Yes! You are welcome to post the flattened files on social media or create any print media such as mailers, invites, and billboards. Any form of television or radio Broadcast is not allowed.

But I need another file format, what do I do?

Contact us and let us know what you need, we will do our best to help you, although we can’t guarantee we can meet your needs, but we will give it our best shot.

My project contains “Pre-Rendered” files. What does that mean?

Some projects may have been created with different programs such as Cinema 4D, etc. Certain elements may have been exported from those programs and imported into After Effects. Why? Because there are certain programs that can create stunning looks that After Effects isn’t capable of. Another reason would be that a third-party plugin such as Trapcode Particular was used to create a certain effect. We don’t expect you to have these plugins so we render out the effect so that it will play even if you don’t have the plugin. Editing capabilities will be limited with these files.

It says I am missing a plugin, what does that mean?

If the product page indicated that third-party plugins were required, you will need them. However, the majority of our projects do not require plugins. If you bought a project that doesn’t require plugins but are still getting an error, just ignore it, the plugin is still active in case it’s needed by those who own that plugin, but the the pre-rendered file is included as well. So just hit ok and continue. Still have an issue, contact us and let us know.

Payment

What types of payments do you accept?

Currently, we are accepting payments through Stripe. Through Stripe you can use any type of credit card or bank account. You may also send us gift baskets.

I’m not happy with my purchase, can I request a refund?

We doubt you will be, but we want to be sure you are completely happy. Before you request a refund, lets see if we can solve the problem first. Refunds will not be given based on aesthetics. The look, length, style, etc. is clearly portrayed on the product page.

How do I apply a Promo Code?

You can apply a promo code once you view your cart and begin processing your purchase.

Get Involved

I’m a designer and I am interested in partnering with Pixel Preacher, how do I get involved?

Fantastic! The more the merrier. Email us at info@pixelpreacher.net and we will start the conversation. Keep in mind that we are looking for top-quality work and not all submissions will be accepted. We are looking for work that rises above the current market. If you think you qualify, let us know!

Accounts

Can I change my password?

There are all sorts of goodies in My Accounts page. You’ll be to change your password there.

What is my username?

When you first register, your username will default to your email address, but don’t panic! You can edit this in My Accounts page under Account Details!

Why do I need to create an account?

There are lots of reasons, mainly to give you a central place to view all of your downloads, recent orders, and important account details. Plus it is necessary for a fluid transition with Stripe.

Contact

How can I contact you?

Email us directly at info@pixelpreacher.net That is the quickest and easiest way to reach us. You can also chat with us by clicking the chat icon in the lower right-hand corner. We are there most business days EST. If not, we will get your message and reply back as soon as possible.

Do you create custom series?

We most certainly do! You can email us details and we can provide you a quote!  info@pixelpreacher.net 

If we feel your project is something others could benefit from, we may offer to create your series at a discounted rate, so that we may post it on our site once complete. Prices vary depending on timeline, complexity, etc.

I need more from Pixel Preacher. What else ya got?

We totally understand. If this is the case, you definitely need to join our Facebook Group. We share inspiration, provide feedback, post tutorials and more! Hop in now!

How do I report a problem?

Email us directly at info@pixelpreacher.net. If its a life-threatening emergency, call 911. We aren’t doctors.