F.A.Q

Frequently Asked Questions

Getting Started

Pixel Preacher is a collection of high quality church content created to elevate your church service. We mainly focus on sermon series design packages meant to fully equip you with everything you need to create a visually compelling and spiritually stirring  sermon series. Every package contains graphics, videos, teaching templates, and more. In a nutshell, we are here to make you look good.

This package is perfect for you if what you see on the project page is exactly what you need. No changes needed.

The Basic package contains all of the flattened files. What is a “flattened” file you ask? That means the series graphics, video, etc. are non-editable. This package includes the following:

• Series Brand Graphic
• Bumper Animation with embedded audio
• Social Media Post
• Blank Lower Third Name Slate
• Blank Teaching Lower Third
• Blank Full Screen Background

This package is great for those who need to customize the project a little and have dabbled in Adobe programs. With the help of our tutorials page, you should have everything you need to make changes.

The Plus package includes everything in the Basic Package, plus the project files. This means you receive Adobe Photoshop, Illustrator, and After Effects files. You don’t like the series name or bumper content we chose, then you can make up your own…we won’t be too offended. CS6 and above are needed to open these files. A Help file is included that contains links to download necessary fonts, links to helpful tutorials, and a link to the composer used in the project. We like to give credit where credit is due.

You love the series, but want to adjust some text, but have absolutely no idea how to edit or where to start. We can help.

 

When you request a Retitle to one of our projects, you will receive everything that is included in the Plus package, only with your custom text. Flattened Files and project files will be sent to you.

Once you select that you want a retitle package, we will work directly with you to meet your needs. All of the text that you see in the brand and video bumper can be altered. However, the timing cannot change. Once we finalize your retitle needs we will create a Customized Plus Package just for you and have it to you within 7 days. If you need a retitle package in less than 7 days, a rush fee will be applied. Look at the Customer Agreement for details. If you need more custom work beyond the Retitle package, we will do our best to help, but may require an additional charge.

If you are downloading a Plus or Retitle package, Adobe CS6 and above would be required to open the project files. If you are just downloading the Basic package, or only plan to use the flattened files in your Retitle package, no software is required. Except a computer. You might need one of those.

This is an image that is used on the lower third of the screen. Hence the name. Do you project a camera feed of your pastor onto a screen? Do you show his name or teaching slides? If you have the right equipment, you can overlay a Lower Third onto the image to display teaching notes or name slates. There are blank Lower Thirds for you to import into Photoshop and add your information. See this video on our tutorials page for more information.

Searching is easy. We suggest you search by topic. So if your church is doing a marriage series, you may want to use words like: “Love, Marriage, Relationships, Husband, Wife”. While all of our projects have lots of tags, keep it simple and we are sure you will find what you are looking for. The search bar doesn’t work too well for finding your car keys. Sorry.

Downloads

Upon purchase, you will receive an email within minutes that will contain a download link. Click that and the the download will begin automatically. The package will be contained in a ZIP file. Double-click that file to open and you’re all set! Maybe one day we can deliver it via drone…wouldn’t that be cool.

Nope. If you know of another church that is in need of similar series packages, then please send them to our site. The Customer Agreement lays out all of the nitty gritty details associated with your purchase. Please follow them.

Yes! If you download a series package for your main services, but the High School ministry wants to do the series at the same time, then you can all share the same package.

Uh oh. That’s not good. Throw your computer in the trash, maybe?

No worries, contact us right away and we will help you get it sorted out. Please allow 6-10 hours for a response. We might be sleeping.

Packages

If you have downloaded a Plus or Retitle Package, then a Help File PDF will be included with the project. Open that PDF and there will be buttons that will direct you to where you can download the needed fonts. You will see 6 buttons, but not all of those will be active. Most projects will only need 2-4 fonts. If the project contains more than 6 fonts, there will be a separate PDF with more links. Contact us right away if you still seem to be missing a font.

We have a video tutorial explaining this. Check it out here.

Contact us right away, we will do our best to answer your question. If its a question only the designer can answer, we will put you in direct contact with the them so you can resolve it together and cut out the middle man.

Click your heels 3 times and spin around and they magically go away. Yes. All of your purchased files won’t contain any watermarks.

Some projects may contain a custom step-by-step video tutorial. This will be indicated on the product page. If your project doesn’t contain this tutorial, we have a extensive tutorials page to help you with editing your project. Designers are required to follow Upload Guidelines so that all projects are built very similar. This eliminates the need for them to create custom tutorials and makes it easier for returning customers to quickly make necessary edits.

Sorry, no. The Customer Agreement does not allow redistribution of our series packages.

Yes! You are welcome to post the flattened files on social media or create any print media such as mailers, invites, and billboards. Any form of television or radio Broadcast is not allowed.

Contact us and let us know what you need, we will do our best to help you, although we can’t guarantee we can meet your needs, but we will give it our best shot.

Some projects may have been created with different programs such as Cinema 4D, etc. Certain elements may have been exported from those programs and imported into After Effects. Why? Because there are certain programs that can create stunning looks that After Effects isn’t capable of. Another reason would be that a third-party plugin such as Trapcode Particular was used to create a certain effect. We don’t expect you to have these plugins so we render out the effect so that it will play even if you don’t have the plugin. Editing capabilities will be limited with these files.

If the product page indicated that third-party plugins were required, you will need them. However, the majority of our project do not require plugins. If you bought a project that doesn’t require plugins but are still getting an error, just ignore it, the plugin is still active in case its needed by those who own that plugin, but the the pre-rendered file is included as well. So just hit ok and continue. Still have an issue, contact us and let us know.

Payment

Currently, we are accepting payments through Paypal. Through Paypal you can use any type of credit card or bank account. You may also send us gift baskets.

We doubt you will be, but we want to be sure you are completely happy. Before you request a refund, lets see if we can solve the problem first. Refunds will not be given based on aesthetics. The look, length, style, etc. is clearly portrayed on the product page.

You can apply a promo code once you view your cart and begin processing your purchase.

Get Involved

Fantastic! The more the merrier. Email us at info@pixelpreacher.net and we will start the conversation. Keep in mind that we are looking for top-quality work and not all submissions will be accepted. We are looking for work that rises above the current market. If you think you qualify, let us know!

Accounts

There are all sorts of goodies in My Accounts page. You’ll be to change your password there.

When you first register, your username will default to your email address, but don’t panic! You can edit this in My Accounts page under Account Details!

There are lots of reasons, mainly to give you a central place to view all of your downloads, recent orders, and important account details. Plus it is necessary for a fluid transition with PayPal.

Contact

Email us directly at info@pixelpreacher.net That is the quickest and easiest way to reach us.

Email us directly at info@pixelpreacher.net. If its a life-threatening emergency, call 911. We aren’t doctors.